We offer marketing tools adapted to your business model, oriented towards the satisfaction of your customer´s needs, with the purpose of gaining their loyalty, minimize costs, and increase sales.
WTFE has an extensive telephone interconnection technology platform through several suppliers, using both traditional or VolP. This platform can be used for handling incoming and outgoing calls.
The platform facilitates servicing third parties by outsourcing through its Contact Center (via land lines, mobile phones, SMS, 0900, email).
We interact directly with the customers, attending to their inquiries, and offering solutions 24 hours per day, 365 days per year.
According to your areas of interest, we are able to process and analyze information regarding Customers, Competitors and Markets.
We give a boost to your company´s sales. We provide telephone assistance to your customers, without the need of physical contact, routing their requests and requirements instantly, prioritizing according to your instructions.
Our telephone collections method is both effective and cost efficient.
We prepare and update databases according suitable to your needs, for the use in future events and promotional campaigns.
Event Attendance Confirmation
We make telephone contact with persons of your interest. This product is applicable for logistics and event planning.
We offer management indicators about the performance of the hired Contact Center, such as reports about incoming calls, abandoned calls, dropped calls and effectiveness percentage. We also offer reports of types of requests and used channels, types of actions performed, customer satisfaction, and we provide a database of the resulting effective contacts.
Through our IVR we make programmed telephone calls with voice messages to the database of your interest.
This is an efficient self-managed tool to send outgoing SMS, useful to improve marketing campaigns through a Data Base of customers and users.
App development for Social Networks, which can be integrated with SMS and Voice, for greater interaction and connectivity with the users.
This is a service of call routing to value added numbers (0900) or free numbers (0800) for IVR systems o telephone assistance.
The technology platform of either the 0-900 or the 0-800 systems handles pre-recorded information.